499bst Privacy Policy

1 Introduction

499bst ("we", "us", or "the platform") operates a safe and trusted online gaming environment for Bangladeshi players. When you visit our website https://499bst.cam, create an account, or use any of our services, you voluntarily share certain information with us.

This Privacy Policy ("Policy") explains what types of personal information 499bst collects, how it is used, who it may be shared with, how long it is retained, and how you can maintain control over your information. By using our services, you are considered to have given your consent to the terms of this Policy.

We recommend that you read the full Policy carefully. If you have any questions, our support team is always available to assist via 24/7 live chat.

2 What Information We Collect

499bst collects user information through various means. The types of information collected are described in detail below:

2.1 Registration and Account Information

When you create an account or log in to 499bst, we collect the following information:

• Full name and date of birth (for age verification — service is provided only to those aged 21 or above)
• Username and password
• Active email address
• Mobile number
• National ID card or equivalent identity document (as part of the KYC process)

2.2 Financial Transaction Information

To process deposits and withdrawals, we collect:

• Payment method details (bKash, Nagad, Rocket, Upay, or bank transfer account number)
• Transaction history, amounts, and dates
• Wallet ID or relevant bank account information

2.3 Device and Technical Information

When you browse our site, the following is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Cookie and session data
• Time of site access and page visit patterns
• Referrer URL (where you came from before reaching our site)

2.4 Communication and Support Information

When you contact our support team via live chat or email, the content of that conversation may be recorded. This helps us improve service quality and assist with dispute resolution.

3 Purpose of Using Information

499bst uses the information collected for the following purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions (minimum deposit ৳300, withdrawal ৳500)
• Providing gaming services, bonuses, and promotions
• Ensuring customer support services

3.2 Security and Compliance

• Age verification — service is available only to those aged 21 or above
• Fraud prevention and account security protection
• Compliance with Anti-Money Laundering (AML) regulations
• Verifying your identity (KYC — Know Your Customer)

3.3 Service Improvement and Personalisation

• Personalising your gaming experience
• Sending relevant offers and promotions
• Analysing site performance and usability
• Making decisions on adding new features and games

3.4 Responsible Gaming

We may monitor your gaming behaviour to identify signs of excessive gambling and provide necessary support. For more information, visit our Responsible Gaming page.

4 Information Sharing and Third Parties

499bst does not sell, rent, or transfer your personal information to third parties for marketing purposes. However, information may be shared in certain specific circumstances:

4.1 Service Provider Partners

Limited information may be shared with selected third-party service providers (such as payment gateways, data analytics platforms, and cloud hosting providers) to keep our technical and operational activities running. These partners may only use information for their designated tasks and are bound by strict confidentiality agreements.

4.2 Legal Obligations

499bst may be required to disclose information under court orders, lawful requests from law enforcement agencies, or applicable law. In such circumstances, we will make every effort to ensure maximum protection as permitted by law.

4.3 Business Changes

If a significant change occurs in the business structure of 499bst (such as a merger or acquisition), your information may be transferred to the new ownership. In such a case, you will be notified in advance.

5 Cookie Policy

The 499bst website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help our site function more effectively.

5.1 Types of Cookies

• Essential cookies: Required for the site's core functionality and secure login sessions.
• Functional cookies: Remember your preferences and settings.
• Analytical cookies: Collect statistics about site usage to help improve the service.

5.2 Cookie Controls

You can reject or delete cookies at any time through your browser settings. Please note, however, that disabling essential cookies may affect some important site functionality.

6 Data Protection and Security

499bst takes industry-standard technical and organisational measures to protect your personal and financial information:

• SSL encryption: All data transferred between our site and servers is protected by SSL (Secure Socket Layer) encryption.
• Data encryption: Sensitive stored information (passwords, payment details) is kept in encrypted form.
• Access controls: Only authorised staff can access user information on a need-to-know basis.
• Regular security testing: Regular security audits are conducted to identify system vulnerabilities.
• Two-factor authentication: An additional security layer to prevent unauthorised access to accounts.

No method on the internet is 100% secure — however, 499bst makes every effort to protect your information. If you notice any suspicious activity, contact us immediately.

7 Data Retention Period

499bst retains your information for as long as it is needed:

• Active accounts: All necessary information is retained for the duration that the account remains active.
• Closed accounts: Certain information may be retained for a specified period after account closure to meet legal and regulatory requirements.
• Financial transaction records: Long-term retention is ensured in compliance with financial regulations.
• Marketing communications: If you opt out, processing of marketing-related information will be stopped immediately.

Once the designated period has passed, information is securely deleted or anonymised.

8 Your Rights

As a user of 499bst, you have the following rights:

8.1 Right to Access Information

You can request at any time to know what information we hold about you.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you have the right to request that it be corrected.

8.3 Right to Erasure

In certain circumstances (such as where there is no legal obligation to retain it), you may request that your information be deleted.

8.4 Right to Object to Processing

You can opt out of marketing communications at any time. To do so, contact our support team.

8.5 Right to Data Portability

In some cases, you have the right to request the information collected about you in a structured and common format.

To exercise any of the rights listed above, write to us at ([email protected]) or contact us via 24/7 live chat. We will process your request as quickly as possible.

9 Minors and Age Verification

499bst strictly provides services only to those aged 21 or above. We do not intentionally collect information from any person under the age of 21.

During registration, you may be required to submit documents for age verification (national ID card or birth certificate). If we become aware that information belonging to a minor is in our system, that account will be closed immediately and the relevant information will be deleted.

10 International Data Transfers

Our servers and technology partners may be located outside Bangladesh. In such cases, your information may be transferred across international borders. We ensure that appropriate safeguards are maintained for such transfers.

For international data transfers, we ensure:

• Robust data processing agreements are in place with third parties
• Adequate data protection provisions exist in the destination country
• Transferred data is always kept in encrypted form

11 Changes to This Policy

499bst may update this Privacy Policy from time to time. If any significant changes are made to the Policy:

• A notice will be sent to your registered email at least 30 days before the changes take effect
• The "Last updated" date on this page will be changed
• A special notice will be displayed on the site if necessary

If you continue using the service after the changes take effect, this will be considered your consent to the new policy. If you do not agree to the new policy, you have the right to close your account and stop using the service.